Asana Service Desk

Prioritize and organize requests with custom fields. It acts as a point of contact for users to get answers to questions gain assistance in troubleshooting and solve any other customer care related issues. 30 seconds step 2.

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Asana service desk.

Try asana premium for free. Visit help asana forum ask questions get answers and join our large community of asana experts. Getapp has a large list of service desk software that integrates with asana. Authenticate asana jira service desk.

Right now i use zapier to forward the email that is sent to our support email address. Read reviews buyer s guides and product information to find the best fit. For email use the asana for gmail outlook or other email client add ons. Hi guys i am trying to create a project to use as a help desk support ticketing system.

Pick one of the apps as a trigger which will kick off your automation. Asana is a collaboration tool designed to help teams organize track and manage their work. Teams report that asana premium increases their team s efficiency by 45. If you re used to spreadsheets you might do.

Asana help get how to help and step by step instructions for specific features in help. Asana integration happyfox help desk. 15 seconds step 3. Choose a resulting action from the other app.

Select the data you want to send from one app to the other. Help desk ticketing apps integrated with asana help desk ticketing software enables customer support agents to receive and respond to service requests. This then creates a new task within the project. Use cases turn your projects into processes that harness asana s power to save time organize and automate.

15 seconds step 4. However each time there is a response to that thread where our support team helps the customer it creates a new task that is a duplicate essentially. For chat try the asana for slack integration. Join forum asana academy learn how to use asana through trainings webinars and interactive courses hosted by asana s customer success team.

When you create an asana task through asana connect you can choose a team project assignee due date and even fill out custom fields directly from the freshdesk app. Once you ve set up a form custom fields will help you prioritize incoming requests and sort them into categories. Project templates save time on set up and get inspiration across nearly 100 projects. Once asana and freshdesk are connected replies and comments made in a freshdesk ticket will be pushed to asana and vice versa.

Try it free for 30 days to get access to more powerful features that help you hit your goals. How to build habits that stick and get help with change management. Integrate asana with happyfox helpdesk.